Please note that carriers do not deliver on weekends or major holidays, with the exception of Saturday delivery. Expedited orders placed over the weekend or on major holidays will be processed and shipped on the following business day. However, orders placed after 1:00 PM Eastern Time (10:00 AM Pacific Standard Time) may not ship the same day. We strive to ship expedited orders on the same day we receive them. If the BOL is not properly noted at the time of delivery, US Solar Supplier cannot be held responsible for additional costs for replacement materials.Īll returned items are subject to inspection and approval. Please include the signed BOL, as well as any additional photos or supporting documents. In case of damages, it is required that you notify US Solar Supplier by email within 24 hours of delivery. If there is major visible damage, you should reject the delivery outright. In the unlikely event that your shipment has been damaged during transit, please take photos of the materials and note the damage on the Bill of Lading (BOL). However, please note that USSolarSupplier can't be held responsible for any damages or missing items accepted via signature delivery.Īfter receiving your shipment, it is crucial that you carefully count and inspect the contents before acknowledging delivery.
If you decide to accept a package that's visibly damaged, make sure to note on the delivery receipt that you're signing for a damaged package. Please be advised that USSolarSupplier can't be held responsible for any damages or missing items not listed on the delivery receipt. By signing the delivery receipt without noting any potential damages, issues, or if you're unable to inspect the delivery, you are legally confirming that you've received the shipment in good condition. If delivered by a freight truck, you should reach out to the freight carrier using the phone number given on the carrier's bill. When your order arrives, it's of utmost importance that you meticulously inspect your shipment upon delivery. Please note that these estimates are subject to change depending on carrier's operational capabilities and other factors beyond our control. For logistical reasons, all shipments are made using our company's shipping account.įor standard delivery, most orders will arrive at their destination within 7 to 10 business days. All of our shipments are insured for your protection. We utilize FedEx or UPS for ground shipments, and trusted freight carriers for larger shipments. Shipping costs are calculated based on the weight and dimensions of the product(s) in your order. To help you better understand our shipping practices, please review our comprehensive shipping policy below. Our goal is to provide a seamless, customer-friendly experience throughout the entire shipping process. At USSolarSupplier, we recognize the importance of receiving your solar products promptly and efficiently.
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